Date of review 2008-08-24 16:12:22
I will never buy anything from this business again. I ordered some body armor from them. They told me it would arive in about a week. Two weeks went by and no call from them. I went up to the store to inquire about it and all they had to say was we are still waiting on it and it should be here in another couple days. Another 2 weeks went by (1 month now) and I went back up to the store. The item is now on back order with no eta what so ever on when it will come in. I requested, very politly, that they give me one out of another jacket they have instock and replace it with mine when ever it comes in. They stated they could not do that. I asked to speek with a manager to see if he/she could authorize it. The owner of the store came out and very rudely said that they where not going to give me it from another jacket and to stop harrasing his employees. He also stated that me having to wait on a part is not his problem. I asked for a refund and was flat refused saying they dont give refunds for anything and my item would be there when it get there. The owner of the store was extreemly rude and confrantational to me the entire conversation. He never once offered any form of sympathy what so ever to the situation. If you want a good bike shop to go to where they treat the customers right and with respect then go to Station Park Honda on 9th street.
Pros: Regular staff is a joy to work with.
Cons: Owner and manager's care nothing for the customer and treat them horibly
